Problem Report Form
If you are experiencing technical difficulties, please fill out the following form. We will respond as soon as possible.
Important!
Each field must be filled out in order for your request to be processed.
Name:
CocoNet E-Mail:
Phone Number:
Computer/CPU Type:
-Select one-
Celeron
Pentium III
Pentium II
AMD K6/K6-2/K6-3/Athlon
386
486
Pentium
PC Laptop
Macintosh (non Power PC)
Macintosh PowerPC
Macintosh PowerBook
Other (describe below)
Memory (RAM):
-Select one-
4 MB
8 MB
16 MB
32 MB
64 MB
128 MB
over 128 MB
Operating System:
-Select one-
Windows 98
Windows 95
Windows NT
Windows 3.x
Windows 2000
Windows ME (Millenium)
Macintosh 7.x
Macintosh 7.5.x
Macintosh 7.5.2
Macintosh 7.5.3
Macintosh 7.6.x
Macintosh 8.x
Other (describe below)
Modem Brand:
Modem Speed:
-Select one-
V.90/56Kbps
28.8Kbps
K56Flex or x2
14.4Kbps
33.6Kbps
28.8Kbps
ISDN
Frame Relay
Dial-up Number:
Question:
-Select one-
CocoNet Web Site Question
Netscape/Explorer Browser Question
Additional Email Box
CocoNet Account Registration/Retrieval
Configuration of Internet Dialer
Can't Log On
Busy or Slow Connection
Email Question
Other (describe below)
Program:
-Select one-
Microsoft Dialup Networking
Microsoft Outlook Express
Microsoft Outlook
Netscape
Internet Explorer
Eudora
Netscape Mail
Netscape News
Other (describe below)
Error Message:
Additional
Information:
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